Refund & Cancellation Policy
Last Updated: April 25, 2026
1. Introduction
Thank you for choosing DM Dost. This policy explains how subscriptions, cancellations, and billing matters are handled on our platform.
By purchasing any plan, you agree to this policy.
2. Subscriptions & Billing
DM Dost operates on a prepaid subscription model.
- All plans are billed in advance
- Payments are processed via third-party providers (such as international processors or Indian payment gateways like Razorpay)
- The applicable payment provider will be shown at checkout
Once a payment is successfully completed, your subscription is activated immediately unless otherwise stated.
3. Cancellation Policy
You may cancel your subscription at any time by:
- Using your account dashboard, or
- Contacting our support team
Key points:
- Cancellation stops future billing cycles
- Your current subscription will remain active until the end of the billing period
- No partial or prorated refunds are provided for unused time
4. Refund Policy (Strict No-Refund Policy)
All payments made to DM Dost are non-refundable.
We do not provide refunds for:
- Change of mind
- Partial usage or non-usage of the service
- Dissatisfaction after purchase
- Failure to cancel before renewal
- Platform limitations or feature expectations
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
Limited Exceptions
Refunds may only be considered in the following cases:
- Duplicate charges for the same subscription period
- Payment completed but service not activated, where the issue is verified by us
- Unauthorized transactions, subject to investigation
- Where required by applicable law or payment provider rules
Any approved refunds will be processed at our sole discretion.
5. Payment Processor Compliance
Payments are handled by third-party providers.
- DM Dost does not store full card or banking details
- Refunds (if applicable under exceptions) will be processed through the original payment method
- Payment providers may enforce their own policies, compliance checks, and timelines
6. Processing Time (If Applicable)
If a refund is approved under the limited exceptions:
- It will be initiated through the original payment method
- Processing typically takes 5–10 business days
- Final timelines depend on banks and payment providers
Any fees or deductions are governed by the payment provider.
7. Disputes & Chargebacks
If you initiate a chargeback without contacting us first:
- We reserve the right to suspend or terminate your account
- Access to services may be revoked immediately
We strongly encourage contacting our support team before raising disputes with your bank.
8. Contact Information
For billing-related queries, contact:
Email: support.dmdost@gmail.com
9. Policy Updates
We may update this policy at any time.
- Changes take effect immediately upon posting
- Continued use of DM Dost indicates acceptance of the updated terms